EPISODE 128 - A Customer Called Us "Super Professional"
Download MP3In this episode, I talk about how a customer did a rating and review of our company today and called us "Super Professional." In it, I make the following points.
- We didn't do everything perfect on that job. We made a couple of mistakes that were not critical.
- Responding promptly is the first thing we need to do when we are notified of our mistakes.
- Professionalism isn't about doing everything perfect all the time, but rather it is about how we handle mistakes and imperfections in our business.
