EPISODE 251 - Go The Extra Mile That Your Competition Won't
Download MP3In this episode, I talking about going the extra mile that your competition won't, and I make the following points:
- There are extra things you can do for your customers that take up very little time, but can add much value
- Doing some of these things may cost you in the short run, but can greatly benefit you in the long run
- Experience will tell you when to throw in something extra and when to charge extra
